As seen inCall +44 7519 281976Complimentary consultation, limited availabilityDoctor consultation £50, redeemable against your treatmentOnline bookings secured with a card and a £30 depositDoctor-led aesthetic clinic50 Great Portland Street, FitzroviaEleven new facials, from £130Rated 5.0 on Google
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Legal

Complaints policy

How to raise a concern with SKNCode, and how we will respond.

Draft for the clinic's legal review. Text in square brackets must be completed before this page is published.

Our commitment

We want every patient to feel cared for. If something has not met your expectations, please tell us so we can put it right.

How to complain

Email info@skncode.co.uk, call +44 7519 281976 or write to [complaints lead], SKNCode London Clinic, 50 Great Portland Street, London W1W 7ND. Please include your name, the date of your treatment and what happened.

What happens next

  • We acknowledge your complaint within [3] working days.
  • A senior clinician reviews it, and may invite you for a review appointment.
  • We aim to send a full response within [20] working days.

If you are not satisfied

You can contact [the relevant independent body, for example Save Face, the GMC for doctors or the NMC for nurses]. [Confirm the clinic's regulators and memberships.]

Last updated .